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Thread: PWRS

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    Default PWRS

    Hello all, as I'm relatively new to the hobby and live in the bush nowhere near towns, I need to do most of my train shopping on the internet. As I'm researching sites and suppliers I have come across PWRS Pacific Western Rail Systems. just wondering what people can tell me about them?

    Thanks
    Darrell

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    I’ve bought stuff from them. Good group of people! Website is unusual, but you get used to it. They will walk you through it on the phone.
    Radon Gulch & Tortilla Flats Railway - the 'Good Gas' line! - a minor division of the Santa Fe Southern Railway Co. "Dust, gas and a lot of rocky stuff...

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    DBR

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    Whatever you do, don't give them your phone number. My experience is that they can be kind of pushy and aggressive.

    -Mark

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    They have some great products, but they are rude and arrogant. I have had multiple bad experiences with them.
    Karl

    CEO of the Skally Line, an Eastern MN Shortline

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    They're on Moose's do-not-order-from list for poor website & non-responsiveness to email inquiries...
    ~ Moose (Co-founder of the Mt. Tahoma & Pacific Railroad, located some where in the Pacific Northwest)

    "Beware the Train of Thought that Carries no Freight..."

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    They have some nice stuff such as the NARC cars that are not found elsewhere. The website is definitely archaic and you get the MSRP prices unless you become a porters member and then you have to specify what brands you want the discount on and I have had them drop the discount before for no reason at all necessitating a call and time to rectify it. IF they didn't have the NARC stuff I probably would not shop with them. They have been accommodating and nice to deal with on the phone but their digital presence leaves a lot to be desired.

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    What are you looking for ? I have some special run CP sets for sale . Nice cars

    Steve

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    Quote Originally Posted by Moose2013 View Post
    They're on Moose's do-not-order-from list for poor website & non-responsiveness to email inquiries...
    Sounds like stampedin' motivation to me!

    I've never ordered from them. Don't like their website, either.
    Paul Schmidt

    Southern Railway's Slate Fork Branch


    Proud member of the Milwaukee Road Historical Association and the Southern Railway Historical Association

    Check out Appalachian Railroad Modeling!

    Did l mention that I still like the SP&S?

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    boy oh boy lots of neg for that place huh . probably should run as fast as can away.

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    When I signed up, I had the impression they catered more to the distributor than to private people - this "when would it be convenient for us to call you?" stuff. Actually, they spent about an hour explaining to me how to navigate their website, and they did it through google Voice or Skype, because "it's so expensive to call overseas" (like the time your guy spends explaining is free?)

    But I never ordered anything, only signed up because they had some articles marked "back ordered" that most others had marked "sold out". Turns out their "back ordered" was the same as other peoples' "sold out".

    Heiko

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    The first time I did business with them I ordered 2 cars. I like to sample before I invest a larger amount. Their obsolete webpage didn’t let me know one of the cars was on backorder. I got a receipt for two cars. I paid $15 for shipping (it’s Canada, I get it). The amount pulled from my account was less than the receipt I had was smaller. No message from PWRS. One car arrived. With no heads up, TWO YEARS LATER they call me up and tell me they were trying to process my card again but it didn’t work (I have my international charging turned off for protection). They wanted to charge me for the second car AND another $15 for shipping. These cars are nice, but not $40 each nice. I told them to keep the second car.

    Time passed, I decided to try them again. I placed another order. Something didn’t process correctly on the transaction. Don calls me up (I know him personally from my old NTrak club, so this should be a fairly friendly conversation). He leaves a message telling me it is my responsibility to call them between 2 and 2:30 that afternoon in a snotty tone. Piss off. I’m the customer.

    I went to their presentation at the Sacramento NSE convention. They bragged about how they are jerks to their customer. They actually pride themselves for it. I have shared these stories many times. We have so many great companies to pick from. I’ll take my business elsewhere.
    Karl

    CEO of the Skally Line, an Eastern MN Shortline

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    I’ve had a similar experience a bunch of years ago, not awful but just not great customer service. Their website is hard to navigate and when I tried to order something, they insisted that I listen to an hour-long discussion of the rules of being a member in their buying program (or something like that). Not worth the time or energy. The only advantage I can see is if you model Canadian railroads, that is a main focus of theirs. There are many excellent internet suppliers, if you don’t have a hobby shop nearby, including my favorite, Fifer Hobby Supply, where the customer service is spectacular.

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    Thanks everyone for the info, I already deal with a small number of suppliers both in Canada and the US. Quick plug here for Steve at Model Railways Import in St Catharines, I'm using peco track and I have found they have great service, I order on a Monday and have had product in my rural box by Friday numerous times (of course that part is up to Canada Post), Good prices and in stock. Fifer Hobby have been good for me as well, we are in the States a lot and can ship to a business that accepts parcels for Canadians at the Border, helps to save on Taxes.

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    Quote Originally Posted by danb View Post
    I’ve had a similar experience a bunch of years ago, not awful but just not great customer service. Their website is hard to navigate and when I tried to order something, they insisted that I listen to an hour-long discussion of the rules of being a member in their buying program (or something like that). Not worth the time or energy.
    I was able to get them to skip most of the presentation after I told them what I do for a living. The most archaic thing about the website is that you can’t set your own password, they do that as part of the phone call.

    I think I did receive one order from them, but the whole reason I had ordered something from them in the first place was they listed something I needed as backordered that everyone else had listed as out of stock... I never have received what I initially ordered. I recently received an e-mail from them that my credit card on file had expired. I won’t be updating my account with a new card.

    Fortunately, I have a local hobby shop again, so I don’t need to pre-order everything from internet dealers. Like I did when I was living in Louisiana.
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