Recent Network Trouble

Got this from our server team (Cari.net):

"Date & Time (PDT): Sunday, Jan 27 2008, 11:13 - 13:00 (This issue has been resolved)

A network related issue affected a number of Cari.net customers this afternoon. We have provided a brief update below. Further information will be provided as soon as it is available.

Details:
At approximately 11:30am today, one of Cari.net core routers began operating in a degraded mode, resulting in HSRP issues within specific corporate VLANS. Some customer experienced caching DNS issues, intermittent control panel access, and other minor issues with internal resources such as bandwidth graphing servers were reported. After the router was reset, the Cari.net customer network was restored to full functionality.

The routing advertisements caused by the router reset uncovered a routing issue in the Cox subscriber network. This was immediately escalated to the Cox engineering team and when they could not resolve the issue, the Complex Drive network operations team made the decision to close down the Cox transit connection. This action resolved all Cox subscriber access issues.

At this time the network is fully operational, with the Cox circuit disconnected until the connectivity issue is resolved. A window will be scheduled with notice to customers in order to bring the Cox connection back online.

We will provide further information regarding this incident as soon as it is available. Any customers who have questions or concerns should contact our customer service department to open a work order. You may also reply to this message with non-emergency information.

We apologize for any inconvenience."