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Thread: KATO Sound Box did not come with First Gen Diesel Sound Card

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    Default KATO Sound Box did not come with First Gen Diesel Sound Card

    Just received my KATO sound box and to my surprise it did not come as advertised with the 1st Gen Diesel Sound Card - Rather it came with a steam sound card. Surprise! Additionally it does not appear that you can buy separately the 1st Gen Diesel Sound card. Yes, I understand that there is another 1st gen sound card with TurboCharger but that is not appropriate for my older locos (F7, for example). Anyone else had this "problem" and how did you address. Is there a way to get the 1st gen sound card that was supposed to be supplied?

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    Did you purchase this new? Did you try and contact Kato, there customer service is really good.

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    I did purchase this new - but not from KATO direct - rather through AMAZON. How would I contact KATO?

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    Here is a link to Kato USA http://www.katousa.com/

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    I have "solved" the problem by contacting KATO. Turns out what I bought from AMAZON was intended for the Japanese market - not the US market! I am returning the sound box to AMAZON and purchasing one that was intended for the US market - beware of AMAZON!!

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    Well spotted and good advice...I avoid Amazon as a rule anyway tbh.

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    Quote Originally Posted by randallr View Post
    beware of AMAZON!!
    Quote Originally Posted by grrf View Post
    .I avoid Amazon as a rule anyway tbh.
    I had problems with them several years ago, lost $30-something dollars and returned the item. I have never gone back. I would rather go without, then to deal with hose yahoos EVER again.
    N-joy!
    Tred - (USN-Ret.)
    Kansas City, KS
    (Sent using @ 1000Mbps)
    "No matter where you go, there you are!"

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    Wow, guys. I live in the boonies and have a Prime membership. Despite a lot of negative hype, probably launched by brick and mortars and competitors, I have had nothing but excellent service and prices from Amazon. I can almost always get an item for less money on Amazon than I can locally, even if it doesn't come under the free shipping under Prime. Not to mention all of the other benefits of Prime, which we do take advantage of. For me and my wife, it's a choice between a 60 mile drive to civilization and going from store to store, hoping that they have what we want in stock and limiting ourselves to the selection that they have on hand VS. point, click, wait two days and bingo!, it's at our house. Plus the benefit of reviews by people who already have purchased the item and a far wider selection of items to choose from, from the comfort of my office chair.

    I have had to return maybe two items in the past 3 years, both of which Amazon paid for the return shipping, no questions asked, and we were quickly reimbursed. We order a LOT of stuff on Amazon. Stuff for my train hobby, household items, appliances, big things, small things, inbetween things. Electronics, clothes, fire starters for our woodstove, even food items that we can't get locally. I love Amazon. It saves me so much time and money.


    I would be interested in hearing about how the OP likes the sound box thus far...I've been considering getting one. What I like is the ability to hook it up to a decent amplifier and speaker system for some good rumbling train sounds. Never was much for the toy-like sounds that come out of tiny speakers in the locos themselves.

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