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Thread: Walthers Digital 2019 Resource Book shipping cost

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    Default Walthers Digital 2019 Resource Book shipping cost

    I was looking at getting the digital version of the 2019 Walthers Resource book but an international shipping charge of $17 (I'm in Canada) is being tagged onto to it in the cart and checkout. Since it's an online digital version there shouldn't be a shipping charge. I have emailed Walthers this question this evening. But I just want to see who else has gotten the digital version and if that shipping charge disappears at some point later in the checkout process?

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    There shouldn't be since it's e-delivery. They might be able to correct it if they feel it's wrong. Recently it happened to a MRR magazine and it was pointed out to them and was corrected (removed or at least reduced greatly).

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    Probably some little category or location quirk in their system. Email them about it and I'm sure they'll take care of it. I wouldn't order with the charge there.
    N scale CPR Kootenay Division, started May 2011!
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    Seeing how this is the first thing they have offered in digital format, I can see it being something that was over looked. Looks like this is just for international orders, I put in a US address and has a $0.00 standard shipping rate.
    And I have sent an email to Walthers about it.

    Used a US address and got no shipping charge, so I got the book now. But for others, this needs to be fixed on their checkout page.

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    Seriously, how do they get away charging customers for a catalog at all?
    Karl

    CEO of the WC White Pine Subdivision, an Upper Peninsula branch line.

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    Quote Originally Posted by jpwisc View Post
    Seriously, how do they get away charging customers for a catalog at all?
    So true. Back when they were the only major distribution game in town and there was no Internet, Walthers could easily collate and monopolize information about "available stuff" and charge for access to it. And, yes, their catalog was good to have on hand.

    But today, using forums help or accessing a multitude of vendors with a few search words? All that information and more that Walthers puts a price tag on is available free. Micro-Mark and Harbor Freight have already figured that out and offer free catalogs to their customer base.

    Looking at the ads promoting the catalog, Walthers is aiming at newcomers who might be easily duped into thinking Walthers is the center of the hobby's "universe of stuff," akin to once-upon-a-time Sears. Times have changed. The market is more decentralized.

    Too bad Walthers wants you to buy directly from them rather than an LHS. So much for, "Your dealer can get it from Walthers." Surviving hobby shops are in competition with a (former) distributor.

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    Isn't their online shop a catalog , why would you need another. For me my browser is my digital catalog , I have all the different manufacturers and shops in one File in my bookmarks and go through them regularly to see the new things they have , plus I am subscribed to several newsletters from MB Klein , Atlas , IM , Athern , Walthers ( I never buy from them they are the most expensive ), etc.
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    You all seem to forget the fact that just because YOU prefer something in a digital format, doesn't mean EVERYONE does. As for how can they charge for it? It is like the old Sears Wish Book... THICK and full color. If most modelling hobbies are in fact dying, than to stay in business they need to control/recoup costs.
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    Those electrons cost $$$. Gotta pay for them somehow! Yes, there's a lot of publication layout involved, but still... it's included in their margins.
    Radon Gulch & Tortilla Flats Railway - the 'Good Gas' line! - a minor division of the Santa Fe Southern Railway Co. "Dust, gas and a lot of rocky stuff..."

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    Quote Originally Posted by NellsChoo View Post
    If most modelling hobbies are in fact dying, than to stay in business they need to control/recoup costs
    A non sequitur if ever there was one. There's nothing to suggest the hobby is "dying." Moreover, Walthers has been charging for their catalog from decades past. Used to run ads in the hobby press rationalizing it. "Dying hobby" had and has nothing to do with it.

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    I just saw a panel of model railroad manufacturers at the Chicagoland RPM. They talked about how model railroad sales are at an all time high. They have more business than that have ever had before. All of the panelists agreed. It was hilarious, because the next person to ask a question said “the hobby is dying”. They gave him the ‘are you serious!?!’ look and asked if he had heard anything they said.

    Walthers on the the other hand may be in decline. An antiquated business model that charges manufacturers to advertise (yes, they have to pay to be in the Walthers catalog), a sub par catalog you charge customers for, and a poor online sales platform. The reason I call the catalog (calling it a reference guide is a joke) is that it reflects such a small percentage of what’s available it’s laughable. Spookshow is a far more accurate reference guide than Walthers is.

    And that doesn’t even get into Walthers ignorance of the N Scale market. We are an N Scale board here. Remember how they sold all their N Scale Loco and freight car tooling? What about the one new release that had this year? The double track bridge. A nice addition to the market, but hardly worth buying a $20 book to look at.
    Karl

    CEO of the WC White Pine Subdivision, an Upper Peninsula branch line.

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    Quote Originally Posted by jpwisc View Post
    And that doesn’t even get into Walthers ignorance of the N Scale market.
    Summed up accurately and succinctly, I think.

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    Quote Originally Posted by jpwisc View Post
    Walthers on the the other hand may be in decline
    Let's assume your premise is correct, Karl (and I believe it is). What's Walthers response? Why, distancing itself (Is "alienating" too strong? Perhaps not.) from N scalers, who comprise 25 percent of the marketplace.

    I assume that as they continue to elbow their way into the already saturated HO locomotive and rolling stock market, bite the hands that once fed them (local hobby shops), and essentially ignore one-fourth of the marketplace, Walthers expects to have long-term profitability. Well, maybe so. But they're burning up decades of good will to attain it.

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    Response from Walthers about the shipping charges.

    'Thank you for contacting Walthers regarding your recent order for the 2019
    Digital Reference Book. You will not be charged a shipping fee for the
    digital version. If this was the only item on your order, you would see the
    default shipping at checkout. There is not a way for you to remove it. This
    is something we would do during the processing of your order.

    If you checkout using PayPal, your transaction would be authorized with the
    shipping fee. We would remove the shipping charges once we processed your
    order and the posted total would only be $9.98 (USD). If you checkout using
    your credit card, you will only ever see a charge of $9.98 (USD).

    Digital access is now available. Once you complete checkout, you will be
    able to download the free Walthers App at Google Play or the App Store for
    your mobile device. If there is a price discrepancy once your order is
    finalized, please contact us again.

    If we can be of further assistance, please do not hesitate to contact us.'

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    They should really fix their system as it generates a lot of extra work on their part explaining the above. And think about all the lost sales when someone sees the $17 shipping charge and doesn't go through with the order. $10 lost per incident!

    What a dinosaur! This is 2018!

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    Tim Rumph
    Modeling the Southern Railway in N-Scale

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    Quote Originally Posted by NellsChoo View Post
    You all seem to forget the fact that just because YOU prefer something in a digital format, doesn't mean EVERYONE does. As for how can they charge for it? It is like the old Sears Wish Book... THICK and full color. If most modelling hobbies are in fact dying, than to stay in business they need to control/recoup costs.
    Nells , somehow you missed the part that this was about the shipping costs of the Digital Catalog, so nobody forgot the fact of preferring non-digital , it just isn't what this thread is about.
    As long as I can model in N-scale, I know I'm not old

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    Quote Originally Posted by Janbouli View Post
    shipping costs of the Digital Catalog
    Anyone have any idea how much an electron weighs anyway?

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    An electron actually weighs about 0.00054 amu.

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    Quote Originally Posted by grrf View Post
    An electron actually weighs about 0.00054 amu
    I'm sorry, did you mean .000054 of an emu? Male or female?

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