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Thread: MRC: How's their response time?

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    Default MRC: How's their response time?

    What prompts this question is a new topic over at the MRH forum. The OP says he's contacted MRC regarding a DCC throttle question, but no reply from MRC. Then another poster says basically the same thing -- MRC won't communicate

    I have a Prodigy system in use on the Slate Fork. I also have my Digitrax system waiting in the wings. If I ever have a problem with the Prodigy, I want to know MRC will support it without me having to dog them.

    Digitrax responds to email, and promptly, even if their manuals do suffer from lack of a good editor. And frankly, what MRC does might not even be that important to me: JMRI/Decoder Pro is around the corner, and it plays better with Digitrax than with MRC.

    So, what has been the experience here of nScale.net members with MRC's customer service?

    https://model-railroad-hobbyist.com/node/36990

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    similar for me.

    I had a sound decoder fail a few days from new.

    I did get an e-mail response: "reset it"
    my second e-mail asking for what to do when that does not work
    got me no response.

    I called them for traction tired drivers and mailed a check, drivers arrived in a couple of weeks.

    From that I decided that MRC avoids warranty issues.
    sadly it means I avoid MRC products.

    the "sadly' is because I liked their power packs.

    victor

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    I'm not a MRC user so I have no first hand experence but I have read a smattering of lack of response postings across the internet.

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    I also have never dealt with them . But i hope their support is better than their sound decoders .....

    I know , why did i post this when I got no experience

    Steve

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    I sent them an email about the sound decoder in my MRC/Model Power 2-8-2 not working right on 24 June, and have yet to receive any kind of response (as of 10 July). I haven't pursued it because in the mean time I decided to just replace the decoder with a Tsunami II.

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    Quote Originally Posted by OTFan View Post
    I sent them an email about the sound decoder in my MRC/Model Power 2-8-2 not working right on 24 June, and have yet to receive any kind of response (as of 10 July). I haven't pursued it because in the mean time I decided to just replace the decoder with a Tsunami II.
    Great, wonderful. More than two weeks without a reply. That must be a bit annoying.

    Based on this, what Victor added, and what I've read elsewhere leaves me feeling pretty cold toward MRC.

    Thing is, I've yet to come across a rousing endorsement of MRC customer service, in contrast to NCE, ESU and Digitrax. I think I've read that TCS is pretty good as well.

    Again we come back to "communication reputation" as an important factor when making a purchasing decision, whether it be detail parts (yep, I'm looking at you, Details by Eric) or a DCC system and components. Complacency just isn't going to cut it.

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    The new office motivational posters.

    ď MEDIOCRITY THE NEW MARK OF EXCELLENCE ď
    Last edited by Marksomebody; 12th Jul 2019 at 12:08 AM. Reason: Grammar

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