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Thread: Potential buyer beware...Modernrails.com

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    Default Potential buyer beware...Modernrails.com

    I sent a simple and friendly email to Ricky Rupp, proprietor of modernrails.com to see if I could get his Fauerbach beer reefer decals in N scale, he only offers them in HO. He replied by asking me how many I wanted. I replied with a question, "How many would be worth your while?"

    He sent this nasty response.

    FIND THE DECALS YOU WANT ELSEWHERE. I ASKED HOW MANY YOU WANT. THAT IS WHY I NOTE ON MY WEBSITE NO N SCALE.

    I sent him an appropriate response suggesting self-inflicted fornication. There's no need for this. This is the kind of a-hole that gives everyone a bad name.

    Checking back on his website, it does say "N Scale Not Available" greyed out below the logo, but then he has N Scale in his menu. Clearly we are dealing with a real genius. It's a shame, because I wanted to make up some Fauerbach reefers in honor of my dear departed buddy Chris Fauerbach, grandson of the last brewmaster of the Fauerbach Brewery, who passed away recently. I even put that in my original email to the guy. What a jerk.

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    Sorry I don't see a buyer beware here . He states no N Scale . So to ask him for something he doesn't deal in , in the first place is your mistake . He probably wanted to know if it was worth the trouble to make up something He doesn't carry . I get his question .

    I feel this is a bit of a unwarranted rant

    Steve

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    Let’s proceed with caution.
    Nothing derogatory, no vendor bashing.
    Bryan
    “Simplicity is the ultimate sophistication.” ~ Leonardo da Vinci (1452–1519)

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    Quote Originally Posted by aflica View Post

    I feel this is a bit of a unwarranted rant

    Steve
    I'm in 100 percent agreement with Steve. There are other decal vendors who do cater to N scale who perhaps should have been contacted instead. Step on the tiger's tail, expect an unhappy tiger.

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    Bummer yeah, but there's no law anywhere that every model RR manufacturer has to cater to N scale. It just opens the opportunity for N scale-only/specializing manufacturers to come up to the plate, of which there are many notable ones.

    Metro Red Ln (Metro Red Line)
    Under the streets of Los Angeles

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    Well, at the very least, his customer service skills stink. I think that much is evident.

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    Quote Originally Posted by P-LineSoo View Post
    Well, at the very least, his customer service skills stink. I think that much is evident.
    One customer getting kicked out of a Chinese restaurant because they insist on ordering lasagna isn't necessarily indicative of the restaurant's poor customer-service skills.

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    SOO

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    Ok, so you don't get it. Fine. His website is confusing. He has N Scale in his menu on the left, then states that he doesn't carry N scale. This is what prompted me to email him in the first place. Decals aren't hard, especially when all you have to do is scale down decals you already have on your computer from HO to N. He did ask me how many I wanted. I replied with what I thought was a polite response, I didn't want to say "I want two" or something ridiculous. I wanted to know how many he needed to make to make it worthwhile to him. A sheet? 10 sheets? 50 sheets? Because I know that they would be fairly popular in my region, I would have ordered them and resold the excess if it was a fair price.

    But instead of a polite response, I got rude, all CAPS YELLING AT ME. Telling me to take my business elsewhere, which I most happily have. Except that now I need to come up with the artwork myself.

    Some of you don't see this as a bad experience? It's my fault for asking someone if I can give them money in return for goods? A special order? Especially one that takes next to zero effort on his end...anyone with image manipulating software could scale down an existing decal set to N in about 2 seconds and hit "Print". I deserved to be treated like this? How would he know that I don't also model in HO? Wow...you must have some real nasty vendors in your area to find this acceptable.

    Well, that may be ok in some of you folk's book, but not mine. If Ricky could have controlled his temper, he would have received a nice order.

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    Not as easy as it sounds. If he is printing on a ALPs printed then yes, but those are getting old and hard to find. If silk screening or pad printing then take a new master screenf a finer mess then required in HO and larger scales. I live next door to a major silkscreen **** manufacture and no way he could do N scale decals even though the process is the same. Try finding a printer for under a few( many ) thousands of dollars they3just are not out there, maybe some of the wide format printers can but they can't do decals. If there is no white in the logo you can print your own as not that hard.

    rich

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    Not to flog a dead horse, Rich, but he already offers the exact decal that I wanted, but in O and HO. No white. It would have been an easy sale.

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    Well, I agree he certainly could have handled it better.

    So moving forward, what's to take away from this? People don't read what you think you are writing

    Maybe next time respond with something akin to "I need two sets, but I guess you need to sell more to make it worth your while - how many would that be?" so he has less chance to misunderstand your question?

    And we don't know if it would have been an easy sale. We can assume that, we can guess from his answer that it might not be, but to actually know, he'd have to tell you instead of yelling at you.

    Heiko

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    My two cents, if someone placed their rant on the main page of their website like they have done. Regardless if I have done business with them before and running the same scale decals as I am running. They will lose my business.
    Gads! I think that he posted the rant between the two of you.
    Cheers!
    Clayton

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    Quote Originally Posted by MoPac View Post
    if someone placed their rant on the main page of their website like they have done.
    I've been staying away from this, but that got my attention and I just had to take a look.
    Holy moly, what an unfriendly front page!

    It seems like the proprietor types in ALL CAPS ALL THE TIME (except for a few instances like when giving the email address, which makes it seem like the all caps might be a stylistic choice) so what might be taken for rudeness might not be. But even granting that, a read through the front page "warning" certainly makes me wary of ever dealing with them.

    Which, in the end, means that a "buyer beware" warning isn't actually needed, since he has placed one of his own on his front doorstep!

    I do agree with @Heiko in that the way the question was asked could have been a bit less terse and more careful to get across the right sense. I could see a potential outcome being, rather than have him produce N sets, just obtain a license to use his artwork and hand it over to some other producer who is more willing to work in N scale. In other words, rather than buy decals, you buy the artwork. But that would have taken some negotiation, and it seems like that might have been a tall ask from this proprietor, negotiation doesn't seem like what he wants to do.

    Hello. My name is Michael, and I am an ALCo - haul - ic.

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    Well, all good in the end. I'm working with a local decal guy who is known for excellent work, and learning my way through Adobe Illustrator, which I've always wanted to learn. I'm a Photoshop wizard (and I am not tooting my horn, but I've worked with it extensively for over 25 years dating back to Photoshop 3) but haven't done squat with vector graphics up until today. It'll all turn out well in the end...

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    yer all fired ! now lets go have coffee and sweet stuff

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